Foshan City Harvest Packaging Co., Ltd.

Website: www.eco-harvest.com

1. About This Privacy Policy

This Privacy Policy explains how Foshan City Harvest Packaging Co., Ltd. (“Harvest Packaging,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit www.eco-harvest.com, submit an enquiry, request a quotation or sample, communicate with us, or otherwise interact with our website and services.

Please read this Policy together with any cookie notice, form notice, contractual terms, or other privacy information presented to you at the time your personal information is collected.

2. Who We Are

Foshan City Harvest Packaging Co., Ltd. is the operator of this website and, where applicable, the controller responsible for the personal information described in this Policy.

Company name: Foshan City Harvest Packaging Co., Ltd.

Address: Unit 2, Block 1, No. 6, Jinshun 1st Road, Xinan Subdistrict, Sanshui District, Foshan, Guangdong Province, China.

Email: marketing@have-pack.com

Phone / WhatsApp: +86 180 2410 7061

Website: www.eco-harvest.com

3. Scope

This Policy applies to personal information collected through this website and through related business communications initiated through the website. It does not govern the privacy practices of third-party websites, platforms, or services that operate under their own privacy policies.

4. Personal Information We Collect

4.1 Information You Provide to Us

Depending on how you interact with us, you may provide:

● contact details, such as your name, business email address, telephone number, WhatsApp number, and country or region;

● business information, such as company name, job title, industry, purchasing role, and delivery or billing details;

● enquiry information, such as product requirements, specifications, quantities, customization requests, sample requests, quotations, and message content;

● order and transaction information, where you proceed with a purchase or other business arrangement;

● communications and files you send to us, including emails, images, specifications, drawings, attachments, and feedback;

● marketing preferences and any consent choices you provide.

4.2 Information Collected Automatically

When you use the website, we and our service providers may automatically collect limited technical and usage information, subject to your cookie choices and applicable law. This may include:

● internet protocol (IP) address and approximate location derived from it;

● browser type, device type, operating system, language, and screen information;

● pages viewed, links clicked, referring page, visit date and time, and session duration;

● website performance, error, and security information;

● cookie identifiers and similar online identifiers;

● information about interactions with our online advertisements and enquiry channels.

4.3 Information from Third Parties

We may receive information from service providers and business partners, such as website hosting providers, analytics and advertising providers, email or communication platforms, logistics providers, or other parties involved in responding to your request or carrying out a business transaction.

5. How We Use Personal Information

We may use personal information for the following purposes:

● to respond to enquiries, provide quotations, discuss product specifications, arrange samples, and communicate about potential or existing orders;

● to provide products and services, manage customer and supplier relationships, and maintain business records;

● to operate, maintain, secure, troubleshoot, and improve the website;

● to understand website use and measure website, content, and advertising performance;

● to manage Google Analytics, Google Ads, Google Tag Manager, and related measurement technologies, subject to consent where required;

● to prevent spam, fraud, misuse, security incidents, and other harmful activity;

● to comply with legal, regulatory, accounting, tax, customs, and contractual obligations;

● to establish, exercise, or defend legal claims; and

● to send business or marketing communications where you have consented or where otherwise permitted by applicable law. You may opt out at any time.

6. Legal Bases for Processing

Where the laws of the European Economic Area, the United Kingdom, or another jurisdiction require us to identify a legal basis, we rely on one or more of the following:

● steps taken at your request before entering into a contract and performance of a contract;

● our legitimate interests, including responding to business enquiries, operating and securing the website, improving our services, maintaining business records, and developing customer relationships, provided those interests are not overridden by your rights;

● your consent, including for non-essential cookies, certain analytics or advertising activities, and marketing communications where consent is required;

● compliance with legal obligations; and

● the establishment, exercise, or defence of legal claims.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

7. Cookies and Similar Technologies

The website may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, measure use, improve performance, and assess advertising effectiveness.

Where required by law, non-essential analytics and advertising technologies are activated only after you make an appropriate choice through the cookie banner or cookie settings tool. Necessary technologies may operate without consent where they are required for website functionality, security, or communication.

We may use Google Analytics 4, Google Ads, Google Tag Manager, and Google Consent Mode. Google services may process device, usage, cookie, and advertising information in accordance with your consent choices and their own terms and privacy documentation.

You can accept, reject, or manage non-essential cookies through the cookie banner and the “Cookie Settings” link displayed on the website. You may also manage cookies through your browser, although disabling necessary cookies may affect website functionality.

8. How We Share Personal Information

We do not sell personal information. We may disclose personal information only where reasonably necessary for the purposes described in this Policy, including to:

● website hosting, maintenance, IT, cybersecurity, email, cloud storage, CRM, analytics, advertising, and communication service providers;

● logistics, freight, customs, payment, banking, inspection, certification, and other service providers involved in a quotation, sample, order, or delivery, where applicable;

● professional advisers, including lawyers, accountants, auditors, insurers, and consultants;

● government agencies, regulators, courts, law-enforcement authorities, or other parties where disclosure is required or permitted by law;

● a purchaser, successor, or relevant adviser in connection with a merger, restructuring, financing, sale, or transfer of all or part of our business; and

● other parties with your direction or consent.

Service providers are expected to process personal information only for the relevant services and to apply appropriate confidentiality and security measures.

9. International Data Transfers

We are located in China and serve customers internationally. Personal information collected through the website may therefore be transferred to, accessed from, or stored in China and other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws in your location.

Where applicable law requires safeguards for an international transfer, we will use an appropriate transfer mechanism or other lawful safeguard, taking account of the nature of the information, the service provider, and the circumstances of the transfer.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to respond to enquiries, manage business relationships, complete transactions, maintain appropriate records, resolve disputes, enforce agreements, and meet legal, tax, accounting, customs, and regulatory requirements.

Retention periods vary according to the type of information and the context in which it was collected. In deciding how long to retain information, we consider the nature and sensitivity of the information, the purpose of processing, the status of the business relationship, applicable limitation periods, legal obligations, and security risks.

Analytics and advertising data is retained according to our settings in the relevant platforms and the operation of the applicable cookie or consent controls. Marketing contact information is retained until you opt out or it is no longer needed, subject to any limited record required to respect your opt-out.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of personal information; object to certain processing; request data portability; withdraw consent; and lodge a complaint with a competent data protection authority.

To exercise a privacy right, contact us at marketing@have-pack.com. Please describe your request and provide enough information for us to verify your identity and locate the relevant records. We will respond within the period required by applicable law. Certain rights may be limited where an exception applies, including where information must be kept to comply with law or establish, exercise, or defend legal claims.

13. Marketing Communications

Where permitted, we may use your business contact details to send information about our products, services, exhibitions, or related business updates. You may unsubscribe by using an unsubscribe method included in the message or by emailing marketing@have-pack.com. We may retain limited information necessary to record and respect your opt-out.

14. Children’s Privacy

This website is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children through the website. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

15. Third-Party Websites and Services

The website may contain links or communication options that direct you to third-party services, including WhatsApp, social media platforms, or external websites. Your use of those services is governed by the third party’s own terms and privacy policy. We are not responsible for the privacy practices of third parties.

16. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our website, services, technologies, legal requirements, or business practices. The updated version will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice or obtain renewed consent.

17. Contact Us

For questions, requests, or complaints concerning this Privacy Policy or our handling of personal information, contact: